Mahindra Satyam, a leading global consulting and IT services provider today announced the 100% acquisition of BPO firm vCustomer’s International operations for USD 27Mn. This is the first 100% acquisition by Mahindra Satyam since it became part of Mahindra Group and marks the entry of Mahindra Satyam’s BPO operations into other verticals such as Retail and Consumer Technology in addition to significantly enhancing Technical Support credentials.
The combination of vCustomer’s expertise in the Retail and Consumer Technology verticals with Mahindra Satyam’s domain expertise and customer base will further strengthen the ability to address evolving market needs.
Mr. C P Gurnani, CEO – Mahindra Satyam, commented “This is a landmark moment in Mahindra Satyam’s resurgence and reflects our investment appetite to enhance domain depth and global scale, across diverse verticals. The focus and operations of vCustomer maps perfectly with our global operating model – allowing for seamless integration and smooth transition of processes and associates.”
Mr. Sujit Baksi, Chairman of Mahindra Satyam BPO Board stated “The expertise of vCustomer aligns well with our operations and enhances our competencies. We look forward to collaborating and creating new benchmarks of excellence.”
Commenting on the business outlook, Mr. Sanjay Kumar, Founder and CEO vCustomer said “vCustomer has harnessed formidable expertise and a diversified geographical presence across the Retail and Consumer Technology sectors. Mahindra Satyam’s synergy and commitment to investment in business growth will spur growth plans and help build new service offerings.”