Mahindra Satyam, a leading global consulting and IT services provider today announced the 100% acquisition of BPO firm vCustomer’s International operations for USD 27Mn. This is the first 100% acquisition by Mahindra Satyam since it became part of Mahindra Group and marks the entry of Mahindra Satyam’s BPO operations into other verticals such as Retail and Consumer Technology in addition to significantly enhancing Technical Support credentials.
The combination of vCustomer’s expertise in the Retail and Consumer Technology verticals with Mahindra Satyam’s domain expertise and customer base will further strengthen the ability to address evolving market needs.
Mr. C P Gurnani, CEO – Mahindra Satyam, commented “This is a landmark moment in Mahindra Satyam’s resurgence and reflects our investment appetite to enhance domain depth and global scale, across diverse verticals. The focus and operations of vCustomer maps perfectly with our global operating model – allowing for seamless integration and smooth transition of processes and associates.”
Mr. Sujit Baksi, Chairman of Mahindra Satyam BPO Board stated “The expertise of vCustomer aligns well with our operations and enhances our competencies. We look forward to collaborating and creating new benchmarks of excellence.”
Commenting on the business outlook, Mr. Sanjay Kumar, Founder and CEO vCustomer said “vCustomer has harnessed formidable expertise and a diversified geographical presence across the Retail and Consumer Technology sectors. Mahindra Satyam’s synergy and commitment to investment in business growth will spur growth plans and help build new service offerings.”
Recruiter recently mentioned that Indian education solutions provider CORE Education & Technologies has acquired UK education recruiter ITN Mark Education for around $25m (£15.4m), through its subsidiary Core Education and Consulting Solutions (UK).
CORE Group, chairman and global chief executive, Sanjeev Mansotra, says: “ITN Mark contributes towards the ultimate goal of making teaching globally competitive in each and every sector. ITN is already focused on imparting industry-relevant training to the teachers. We are sure with this acquisition CORE will scale new peaks in its mission to take education to its next dimension.”
ITN Mark was acquired from UK talent management solutions provider Ochre House.
Ochre House group managing director, Chris Herrmannsen, told Recruiter: “The business was bought by a listed company and they had to make a stock exchange announcement last night. There will be a formal announcement later today.
“ITN Mark Education is a specialist education recruitment business. Core Education, the acquirer of the business, is pretty large multi-national education services business. From that perspective, the team at ITN Mark are delighted to join forces with Core on the basis that their sole focus is education and services around schools and teachers.
“It is an opportunity for ITN Mark to work in an environment that is dedicated to that industry sector. Core has a very large international footprint so they can expand more quickly. They also offer complementary services into recruitment and resourcing, and so can deliver synergies around their education team.
“It does not mean they [ITN Mark] are in any way changing. They will not rebrand their services; they will not effectively change what they are doing.
“Ochre House was formed in 2006 through a management buyout. We acquired a range of subsidiaries. Effectively, we operate in three categories. We had the ITN Mark business dedicated to the public sector and, in particular, education.
“We have the commercial recruitment segment and we have an RPO business. This realigns the Ochre House business around the commercial markets. If you look at the remaining business — Parkside and Ochre House talent management — we are now solely focused around provision of recruitment-related services including talent management and talent outsourcing but particularly around a commercial customer base as opposed to a public sector base.”
Commenting on the deal Tim Evans, managing director at Boxington Corporate Finance, told Recruiter: “It is another positive signal for the return of the M&A market. It is a reminder of the importance of finding both an overseas and potenially non-recruitment buyer to get the best price.”